Refund policy

Returns & Refunds

Last Updated: May 2026

At Found Again, we want you to feel confident shopping vintage online. If something is not quite right, we’re here to help.

Returns Eligibility

You may return eligible items within 30 days of receiving your order for a refund, provided the following conditions are met:

  • Items must be returned in the same condition as received
  • Items must remain unworn after delivery
  • Original tags and product identifiers must still be attached (where applicable)
  • Items must be free from odours, marks, stains, or additional damage
  • Items must be returned in a resaleable condition
  • Returns must be posted within the stated return period

All returned items are inspected once received.

Because our pieces are vintage and pre-owned, minor signs of age or wear may be present. Any significant flaws or imperfections will always be clearly photographed and described before purchase.

Non-Returnable Items

We are unable to accept returns on:

  • Earrings or pierced jewellery
  • Underwear or intimate garments
  • Gift cards
  • Final sale or clearance items
  • Any item altered after delivery

Vintage Sizing Disclaimer

Vintage sizing can differ significantly from modern sizing standards. We strongly recommend checking the measurements provided in each product description before purchasing.

If you need help with sizing, feel free to contact us before placing your order.

How To Return An Item

Please securely package your item and return it to:

FOUND AGAIN RETURNS
Unit 3 The Workshops, Deer Park Farm, Honiton, Devon, EX143FZ
United Kingdom

Customers are responsible for return shipping costs unless an item is faulty or incorrectly described.

We strongly recommend using a tracked or signed-for delivery service and keeping proof of postage until your return has been processed.

Unfortunately, Found Again cannot be responsible for returns lost or damaged in transit.

Refunds

Once your return has been received and inspected, your refund will be processed back to your original payment method.

  • Refunds are typically processed within 3–5 working days
  • You will receive email confirmation once your refund has been issued
  • Original shipping costs are non-refundable unless the item is faulty or incorrectly described

Large Returns

To help us manage the operational costs associated with processing high-volume returns, orders where 4 or more items are returned from a single order may incur a £2.50 handling fee per returned item.

This amount will be deducted from the final refund total.

This policy does not affect your statutory rights.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or significantly different from its description, please contact us within 48 hours of delivery with photographs and your order number.

If approved, we may offer:

  • A full refund
  • Return postage reimbursement
  • A replacement where possible

Exchanges

Due to the one-of-a-kind nature of vintage clothing, we are unable to offer direct exchanges.

If you would like a different item, simply return your original order for a refund and place a new order separately.

International Returns

International customers are responsible for all return shipping costs and must ensure returned parcels are clearly declared as:

“Returned Goods”

with the correct customs information provided.

Found Again cannot be held responsible for:

  • customs charges
  • import duties
  • taxes
  • clearance fees

incurred due to incorrect customs declarations made by the sender.

Any charges incurred as a result of incorrect declarations or unpaid customs fees may be deducted from the final refund amount.

Return Misuse

Found Again reserves the right to refuse returns, refunds, or future orders where unusual or excessive return activity suggests misuse of our returns policy.

Need Help?

If you have any questions regarding returns, sizing, or your order, please contact us at:

Office@Foundagain.co.uk

We aim to respond within 24–48 business hours.